FAQs

How are the products shipped?

Everything is shipped from Dough-to-Go fully frozen. Raw cookie dough will be boxed in a styrofoam container with an ice pack. Baked products may or may not be shipped in the same container. Shipping choices depend on the location of delivery. If you live in California, you may choose to have your package shipped UPS ground. If you live outside of California, please do NOT choose UPS ground or your order may be cancelled and need to be re-submitted. Instead, choose UPS overnight, 2nd day or 3rd day delivery. This is the only way to ensure the timely delivery of perishable food products.

 

How will the products arrive?

The cookie dough may have thawed during shipping, but it should be cool to the touch upon arrival. While receiving thawed cookie dough is normal, it is important that it be put in the freezer or refrigerator as soon as possible. If there is a chance that you will not be home at the time of delivery, you may want to have it shipped to your place of work. Dough-to-Go will not be responsible for products that have been neglected on your doorstep.

Is it safe to eat the cookie dough raw?

Our cookie dough is meant to be eaten after it has been properly baked. The USDA does not recommend eating raw cookie dough because of the possibility of salmonella in uncooked eggs. All of our products are made with pasteurized eggs to ensure the absence of salmonella at the time of manufacture. But, once the dough has been thawed, there is always the possibility of contamination. Please, treat raw cookie dough like you would any other perishable product, use your best judgment.

How long will the cookie dough last?

If kept frozen, cookie dough will last for months. If you plan on using all the cookies within a week, you may keep them in the refrigerator without any loss in quality. If the dough has been left in the refrigerator for a significant length of time, you may notice that the cookies might not spread as much.

I left out the cookie dough box for (x)# of days, is it ok to eat?

If you have accidentally left your box of cookie dough out overnight or longer, you may want to throw it out. Even though we use pasteurized eggs, salmonella is possible if the cookie dough is not kept frozen or refrigerated. Again, treat raw cookie dough like you would any other perishable product, use your best judgment.

I am allergic to nuts, which products may contain nuts?

We're sorry, but all of our products may contain traces of nuts or nut oils (including peanuts)

Do you provide nutritional information?

Nutritional information can be found here: http://www.dough-to-go.com/Ingredients%20and%20Nutritional.htm

Will you sell me other flavors/sizes/mixed boxes?

For now, we will only have select products available from our online store and can not make special orders. Various items will be added from time to time, please check our web site.

I own a retail store, will you sell to me wholesale?

Go to www.dough-to-go.com and click "Foodservice". Dough-to-Go has been in the foodservice business for 30 years and has a well established distributor network. Wholesale purchases over the internet will not be available.

Is there sales tax?

Sales tax is not collected on food items unless they are sold in higher priced gift boxes or baskets. Buying from us would be like going into your local grocery store to make a purchase.

Will you send this to my relative/friend as a gift with a note?

You may send your purchase to any address in the U.S. but we do not offer gift wrapping or custom notes at this time. As our online store expands, we expect to offer gift services soon.

I bought your cookies through a fundraiser, why is your online store more expensive?

We sell our products to schools and non-profit groups at an extreme discount so they can raise money for their organizations. Our online prices also include packaging charges such as ice packs and/or dry ice. If you have the opportunity, we encourage you to buy our products through these fund raisers. Not only will you be helping out local charities and non-profit organizations, but you will save money on the cookies and on shipping costs!

Can I pick up from your location?

Dough-to-Go does not maintain a retail store. But, online store pick-ups may be available in the future.